💼 Senior Customer Success Manager | SaaS | B2B | AI |📍Madrid (Híbrido)

📍 Madrid | 🌍 Hybrid | 🕒 Full-time | 🗣️ Fluent English | 🔹 SaaS | 🤝 Customer Success Manager

👉 Are you motivated by guiding clients through tech adoption, ensuring their success, and becoming a strategic partner for them?

👉 Are you driven to be part of an innovation ecosystem alongside tech leaders, supporting the expansion of an international cybersecurity SaaS solution?

👉 Do you want to grow professionally in a startup backed by Google for Startups, with a global vision and a focus on customer service excellence?

This is your chance! Help us design the future of cybersecurity.

About the Role

At Zepo, we are building an AI-powered cybersecurity SaaS platform that protects thousands of users and businesses. As a Customer Success Manager, you will be responsible for guiding our clients throughout their entire lifecycle, ensuring satisfaction, retention, and growth. You will play a key role in maximizing the value clients derive from our solution while supporting the company’s national and international expansion.

Your Impact

Guidance & Adoption

• Ensure excellent onboarding for new clients, guaranteeing fast and efficient product adoption.
• Train users and internal client teams (IT, Security, Operations, etc.) to maximize platform utilization.

Management & Loyalty

• Act as the primary point of contact, guiding clients through every stage of their journey.
• Monitor product usage, detect risks, and take proactive action to prevent churn.
• Resolve incidents in coordination with the Support and Product teams.

Growth & Strategy

• Identify expansion opportunities (upsell, cross-sell) within assigned accounts.
• Define strategies to improve customer satisfaction and increase retention.
• Gather feedback and relay it to the Product team to continuously improve the platform.

Data & Reporting

• Track key metrics (Health Score, NPS, product usage).
• Keep the CRM updated with account information, risks, and opportunities.

Benefits of Leveling Up at Zepo

✨ Flexibility & Balance: Hybrid model in Madrid + office access for events, training, and networking in the Bernabéu area.

📚 Real Professional Growth: Advanced training within the Google for Startups ecosystem and exposure to international experts.

🌍 Direct Impact: Help protect thousands of companies against real-world cyber threats.

🤝 Collaborative & Meritocratic Culture: We value initiative, ownership, and a customer-centric mindset.

🔥 Career Path: Opportunities to grow into Team Lead roles or manage strategic international accounts.

💵 Flexible Remuneration: Cobee (nursery vouchers, transport, and meals).

💰 Competitive Salary: Base + Bonus.